Category: Call Center

Get more clients on Upwork by Optimizing Your Profile Description


Hey guys! Here is a video I published this week on how to get more clients by Optimizing Your Upwork Profile Description. This is an eye-opening video for freelancers who has been struggling to get clients for months. I was inspired to share this video because after optimizing my own profile, I get an average … Continue reading Get more clients on Upwork by Optimizing Your Profile Description →

Tips On How To Handle Difficult and Hard To Understand Clients


Hi Se7en. I've been reading your blogs, and I need your advice. I've encountered two types of clients, and I'm having a hard time dealing with them. One is the always-angry type, and the other is difficult to understand because he talks too fast. I am a first-time freelancer, and I don't know how to … Continue reading Tips On How To Handle Difficult and Hard To Understand Clients →

Here are some helpful tips on how to conquer your nerves and show emotion during an interview


Many people get nervous during interviews or have difficulty showing emotion, which is the key to any reasonable discussion. One of the best ways to conquer these nerves and show emotion is by being yourself. It's also crucial that you know how to answer common interview questions and talk about your skills, knowledge, experience, and … Continue reading Here are some helpful tips on how to conquer your nerves and show emotion during an interview →

Got A Question?


Hi All. I'm unable to check this blog, much less, respond to our queries here. My apologies. For urgent questions, please shoot me an email: iwannabeacsr@gmail.com. You can also chat with me via Google Hang Out using the same email address. Mas mabilis pa yon.   Se7en

One Day Recruitment Process – what you need to know?


Consider the following scenario: you have recently lost your work (or are likely to lose it), your expenses are piling up, a family member urgently requires medicine or HMO coverage, and money is tight. You read the newspaper, went to an online job site, and discovered a few organizations that advertise the following: Salary Sign … Continue reading One Day Recruitment Process – what you need to know? →

The Grass Is Always Greener Everywhere Except Where You Stand


Hi Se7en, Im Jake, 25 yo, Management graduate and a licensed Professional Teacher (took units in Education). Been with the industry since 2009, joined multiple companies and i considered myself as a hopper but also a high performer. Not until with my current which I’m staying for almost 1.5 years now(which is a rare feat).hahaha Been out of … Continue reading The Grass Is Always Greener Everywhere Except Where You Stand →

When you are offered a job you don’t want…


I've received a lot of question related to them being evaluated for a post which is different from what they applied for. Case in point, James applied for a back office account but was evaluated and offered a job for an inbound customer service account. Another candidate, Amiel was applying for the email account but … Continue reading When you are offered a job you don’t want… →

Termination, it starts and ends with you


A very close friend and colleague of mine got terminated recently. It was combination of bad decisions after another, and eventually, when the HR process was applied, it resulted to the inevitable termination. When this news reached me, he has already incurred unexcused absences, forged a med-cert, and when the notice of hearing was sent … Continue reading Termination, it starts and ends with you →

Failed in 11 call center interviews…help!


Dear Seven, I've been reading your posts from Pinoyexchange.com and I have to admit, you seem knowledgeable on the aspect of getting into the call center industry. Well, here goes. I just arrived from the province some two weeks ago and in that short period, I have been to 11 different call centers, and so … Continue reading Failed in 11 call center interviews…help! →

Top 10 Interview Question and How To Answer Them


If there is one thing I have learned about job interviews, it is that they are competency-based. They develop interview questions to assess if an applicant is a good fit for the job by comparing his responses (together with his work experience) to the skills and competencies required for the position. If you have read … Continue reading Top 10 Interview Question and How To Answer Them →

I failed the (behavioral) final interview…why?


I lifted this from http://www.pinoyexchange.com's Call Center Forum, from Code_Red16. Had an interview a week ago. But the interviewer's question still bugging me. Here: (we're like talking for half an hour already then she skipped to the final interview, so the behavioral questions started and since I'm a fresh grad, she couldn't ask me something about … Continue reading I failed the (behavioral) final interview…why? →

How to evaluate a job offer


Seven, I'm a fresh graduate and a first time applicant in the call center industry and I'm trying to decide between the four job offers given to me. I was not allowed to bring the document home, but I was able to take note of the details. Thing is, I am very confused now. I am … Continue reading How to evaluate a job offer →

I applied for this job a few weeks ago but haven’t heard back. Should I follow up?


“Kailangan ko ng trabaho…hindi ako mapalagay kasi hindi pa nila ako tinatawagan.” How can you avoid this situation? Before the interview: Prepare. Preparation gives you the confidence to respond to questions and assures that your comments will make or break your chances of getting the job. Chat with other applicants. Were they told if they … Continue reading I applied for this job a few weeks ago but haven’t heard back. Should I follow up? →

The Final/Behavioral Interview


I once read a thread in which one applicant complained about how difficult and exhausting the final interview was for him. I became intrigued since "tough" is not the ideal term to characterize this process; it will be lengthy, certainly, but it will not be difficult. Interview questions used to be relatively straightforward: "Why do … Continue reading The Final/Behavioral Interview →

Call Center Initial Interview, what do they measure?


This was initially posted on http://www.pinoyexchange.com by etogostocu; he needed help with initial interviews with the following questions: Tell something about yourself that is not in your resume What are your strengths and weaknesses? Why choose us among others ("company name") Why do you want to leave your company? He added, "honestly, bagsak ako lagi sa call center … Continue reading Call Center Initial Interview, what do they measure? →

What’s the best answer to “Enumerate three of your weaknesses.”


I've read online forums started by people looking for work in a call center. I've noticed one common reason for failure: applicants responding to questions blindly, owing to either being too nervous or failing to prepare for the interview. Many people fail to correctly answer the question "enumerate three of your weaknesses." This reminds me … Continue reading What’s the best answer to “Enumerate three of your weaknesses.” →

Interview Question: Why did you not pursue your course?


I am a frequent visitor and forum participant at http://www.pinoyexchange.com's The Call Center Forum. I am a member of the thread "Hardest questions/Tricky questions during interview," which was established by Dhawnah (IRL, Donna Elarmo). Here's a question from JuilJuil. "You graduated with a nursing degree. Why didn't you pursue that path?" My supervisor instructed me … Continue reading Interview Question: Why did you not pursue your course? →