Yesterday, I published my very first podcast. Below is the full text to this episode. If you want to listen to it instead, here is the link: Welcome to the pilot episode of The Podcast That Matters by Idleminds. This podcast will focus on helping you feel good about yourself, inspire you, motivate you, and … Continue reading Self-Love
Managing burnout is a challenge whether you work for a small business or a large corporation. But there are things you can do to lessen the impact on yourself and others. Many professionals don't realize how important it is to manage burnout. If they did, many more people would take action and not just keep … Continue reading BURNOUT – When You Do Need To Quit Your Job
As the digital marketing landscape evolves, content writers will face the challenge of creating high-quality, engaging content designed to attract search engines, drive traffic, and convert visitors into leads and customers. The way people interact with information and media has dramatically changed over the last few years. With the help of artificial intelligence and the … Continue reading The Future of Content Writing is Automation
One of the most important things you need to know is that your collaboration tools will increase as your team grows. This guide shows you what tools are best for small groups. Often, we collaborate as a team is not in the same location but via email. Email communication can be a great way to … Continue reading Top 5 Collaboration Tools For Small Teams
Hey guys! Here is a video I published this week on how to get more clients by Optimizing Your Upwork Profile Description. This is an eye-opening video for freelancers who has been struggling to get clients for months. I was inspired to share this video because after optimizing my own profile, I get an average … Continue reading Get more clients on Upwork by Optimizing Your Profile Description
Hi Gino. I've been reading your blogs, and I need your advice. I've encountered two types of clients, and I'm having a hard time dealing with them. One is the always-angry type, and the other is difficult to understand because he talks too fast. I am a first-time freelancer, and I don't know how to … Continue reading Tips On How To Handle Difficult and Hard To Understand Clients
Hi Se7en. I've been reading your blogs, and I need your advice. I've encountered two types of clients, and I'm having a hard time dealing with them. One is the always-angry type, and the other is difficult to understand because he talks too fast. I am a first-time freelancer, and I don't know how to … Continue reading Tips On How To Handle Difficult and Hard To Understand Clients
Many people want to start their own YouTube channel but are unsure how to do so. They have the simple idea that if you have a video on your phone, you should upload it to YouTube, and people will start watching it. Months later, their upload has no views, and no subscribers. Guess what, that's … Continue reading Start a YouTube Channel
There are many ways to stay healthy as a freelancer, but the most important thing is to take a break. It's not uncommon for freelancers to work up to 12 hours a day for days on end without any time off, leading to Burnout. Freelancers are constantly on the go, and it can get exhausting; … Continue reading How to Deal with BURNOUT as a Freelancer
Freelancers are constantly on the go, and it can get exhausting; this is why they should learn to avoid Burnout. There are many ways to stay healthy as a freelancer, but the most important thing is to take a break. It's not uncommon for freelancers to work up to 12 hours a day for days … Continue reading How to Deal with BURNOUT as a Freelancer
Social media is an integral part of any business. With all the different platforms available, it may at times feel overwhelming to decide where to start. However, by creating a social media plan and sticking to it, businesses can utilize social media to promote their services and interact with customers. What is social media, and … Continue reading How to hire a social media manager for your business
Clients are often hesitant to hire first-time freelancers because they believe the service will be inferior to that provided by a seasoned professional. This is understandable for a variety of reasons. What are some of the reasons why clients hesitate to work with a first-time freelancer? 1) Clients are afraid of not getting quality work … Continue reading The Top Five Reasons Clients Don’t Want to Hire First-Time Freelancers
One of the best pieces of advice for anyone looking to start out in the freelance market is to be sure you have a large selection of different types of clients. This ensures that if any client falls through for whatever reason, you will have someone else to take their place. But you're new, so … Continue reading 7 Tips to Land Your First Freelancing Gig
By working from home, you save money on commuting costs and have more time to spend with your family and work at your own pace. But, before taking the plunge into full-time freelancing, entrepreneurs should consider these three points: 1. Creating a Schedule If you're a freelancer, you might be the one who determines your … Continue reading Working From Home: What You Should Consider Before Going Freelance
It is vital to keep the customer satisfied with the quality of work and service. It not only helps build a good reputation but also ensures that the customer will return. Freelancers should be proactive about managing their clients since they never know when something will go wrong. When something does go wrong, you could … Continue reading How to Handle Unsatisfied Clients in Freelancing
Becoming a freelancer can be pretty straightforward. You just need to find a client willing to hire you for any specific project and accept the given terms and conditions. Just make sure that you are getting paid enough for the time spent on the project, and you should be okay. Freelancing offers many benefits that … Continue reading A Newbie’s Guide to Getting A Job As a Freelancer
There are four intricate ways that a business can use to make social media marketing work for them. They can invest in a professional social media agency, utilize free social media marketing tools like Hootsuite or Sprout Social, or start the process independently. Several vital benefits come with using social media as a marketing and … Continue reading How to Make Social Media Marketing Work for Your Business
Many people get nervous during interviews or have difficulty showing emotion, which is the key to any reasonable discussion. One of the best ways to conquer these nerves and show emotion is by being yourself. It's also crucial that you know how to answer common interview questions and talk about your skills, knowledge, experience, and … Continue reading Here are some helpful tips on how to conquer your nerves and show emotion during an interview
One of the hardest things about writing is getting started. I find that once I have momentum, then it's easier to keep going. Everybody has their methods of starting a writing project. Some people like to dive in, while others prefer to set up an outline beforehand or jot down ideas. But the one thing … Continue reading 6 Ways to Stop Procrastinating and Start Writing Again
Hey guys. How is everyone? I haven't updated this blog in years, and I feel obligated to apologize to many people. First, there were many questions and messages that I did not respond to. Second, after re-reading all of the posts on this blog, I am horrified by how incorrect everything is – from sentence … Continue reading I’m back after years of hiatus!
Hi All. I'm unable to check this blog, much less, respond to our queries here. My apologies. For urgent questions, please shoot me an email: firstname.lastname@example.org. You can also chat with me via Google Hang Out using the same email address. Mas mabilis pa yon. Se7en
A phone interview is the second stage of the hiring process. When you receive a call from an interviewer, it implies that your resume has already passed the initial screening (also known as paper screening). You partially meet the requirements for the job posting, and all that remains is for you to demonstrate your language … Continue reading Initial Interview (phone)
Consider the following scenario: you have recently lost your work (or are likely to lose it), your expenses are piling up, a family member urgently requires medicine or HMO coverage, and money is tight. You read the newspaper, went to an online job site, and discovered a few organizations that advertise the following: Salary Sign … Continue reading One Day Recruitment Process – what you need to know?
Hi Se7en. I am currently job hunting. Karamihan sa mga company na ina-applyan ko are call centers. What really scares me is the stress level. Totoo ba yon? I mean, stressful ba talaga? Pano ko iiwasan na ma stress? Also, sabi mo sa blog mo almost 13 years ka na sa industry, how did you … Continue reading Is Call Center Work really stressful?
Hi Seven. My best friend told me about your blog and that you answer questions regarding the call center industry and that you're always online to respond. May question ako: totoo po ba talaga ang background checks? I mean, do companies really spend time, money, and effort just to find out who you are? TIA … Continue reading The Low Down on Background Checks
Your salary will be held as soon as your resignation is accepted by your manager...
Hi Seven. Ano ba talaga ang bond? Bakit may ganon? Pano maiiwasan yon? Anong gagawin kung sinisingil ka? Makukulong ba ako? James R. Hi James. I got your email yesterday, and since your questions are fascinating, I thought I would just turn my response into a post. This way, we can share the info with everyone. … Continue reading The Call Center Bond
You've tried and tried to get a job in the call center industry, and eventually, after many failed tries, you got in. Is it time to rejoice? No. You're still not out of the woods. As a newcomer to the call center sector, the first six months to a year of work is your break-in … Continue reading 10 Tips To Help You Survive the Call Center Industry
Hi Se7en, Im Jake, 25 yo, Management graduate and a licensed Professional Teacher (took units in Education). Been with the industry since 2009, joined multiple companies and i considered myself as a hopper but also a high performer. Not until with my current which I’m staying for almost 1.5 years now(which is a rare feat).hahaha Been out of … Continue reading The Grass Is Always Greener Everywhere Except Where You Stand
Dear Se7en, The company that I work for has a strict attendance policy. What happens is that for every incident of tardiness or absence, there is a corresponding point, the total points that a person can have is 8 and if you reach that, by policy, you are subject to termination. My recent absence has … Continue reading Notice to Explain (NTE)
I've received a lot of question related to them being evaluated for a post which is different from what they applied for. Case in point, James applied for a back office account but was evaluated and offered a job for an inbound customer service account. Another candidate, Amiel was applying for the email account but … Continue reading When you are offered a job you don’t want…
A very close friend and colleague of mine got terminated recently. It was combination of bad decisions after another, and eventually, when the HR process was applied, it resulted to the inevitable termination. When this news reached me, he has already incurred unexcused absences, forged a med-cert, and when the notice of hearing was sent … Continue reading Termination, it starts and ends with you
Dear Seven, I've been reading your posts from Pinoyexchange.com and I have to admit, you seem knowledgeable on the aspect of getting into the call center industry. Well, here goes. I just arrived from the province some two weeks ago and in that short period, I have been to 11 different call centers, and so … Continue reading Failed in 11 call center interviews…help!
If there is one thing I have learned about job interviews, it is that they are competency-based. They develop interview questions to assess if an applicant is a good fit for the job by comparing his responses (together with his work experience) to the skills and competencies required for the position. If you have read … Continue reading Top 10 Interview Question and How To Answer Them
I lifted this from http://www.pinoyexchange.com's Call Center Forum, from Code_Red16. Had an interview a week ago. But the interviewer's question still bugging me. Here: (we're like talking for half an hour already then she skipped to the final interview, so the behavioral questions started and since I'm a fresh grad, she couldn't ask me something about … Continue reading I failed the (behavioral) final interview…why?
Seven, I'm a fresh graduate and a first time applicant in the call center industry and I'm trying to decide between the four job offers given to me. I was not allowed to bring the document home, but I was able to take note of the details. Thing is, I am very confused now. I am … Continue reading How to evaluate a job offer
When I was still a newbie recruiter, my boss asked me to collate responses from applicants, not to be laughed at, but to be used as a sample for a training material - something that belongs to: WHAT NOT TO SAY and HOW NOT TO SAY IT during an interview. Btw, the reactions/comments insterted are … Continue reading Funny Lines from Applicants
“Kailangan ko ng trabaho…hindi ako mapalagay kasi hindi pa nila ako tinatawagan.” How can you avoid this situation? Before the interview: Prepare. Preparation gives you the confidence to respond to questions and assures that your comments will make or break your chances of getting the job. Chat with other applicants. Were they told if they … Continue reading I applied for this job a few weeks ago but haven’t heard back. Should I follow up?
You passed the examinations and interviews with flying colors. Congratulations! It's finally time for the employment offer. The majority of contact centers and businesses offer work via a job offer letter. A job offer letter will include the following in its most basic form: Job title or position offered.Salary, benefits, and perks offered.Instructions to accept … Continue reading Job Offers
I once read a thread in which one applicant complained about how difficult and exhausting the final interview was for him. I became intrigued since "tough" is not the ideal term to characterize this process; it will be lengthy, certainly, but it will not be difficult. Interview questions used to be relatively straightforward: "Why do … Continue reading The Final/Behavioral Interview
You're looking for a job in a call center. You've gotten through the preliminary phone interview. You now have a schedule for your final interview. The trouble is that this is your first face-to-face interview, and you're not sure how to act. Allow me to assist you. Here's a quick guide on how to do … Continue reading How to behave during a face-to-face interview
This was initially posted on http://www.pinoyexchange.com by etogostocu; he needed help with initial interviews with the following questions: Tell something about yourself that is not in your resume What are your strengths and weaknesses? Why choose us among others ("company name") Why do you want to leave your company? He added, "honestly, bagsak ako lagi sa call center … Continue reading Call Center Initial Interview, what do they measure?
I've read online forums started by people looking for work in a call center. I've noticed one common reason for failure: applicants responding to questions blindly, owing to either being too nervous or failing to prepare for the interview. Many people fail to correctly answer the question "enumerate three of your weaknesses." This reminds me … Continue reading What’s the best answer to “Enumerate three of your weaknesses.”
I am a frequent visitor and forum participant at http://www.pinoyexchange.com's The Call Center Forum. I am a member of the thread "Hardest questions/Tricky questions during interview," which was established by Dhawnah (IRL, Donna Elarmo). Here's a question from JuilJuil. "You graduated with a nursing degree. Why didn't you pursue that path?" My supervisor instructed me … Continue reading Interview Question: Why did you not pursue your course?
Nine years ago, I had a real challenge finding a day job here in the Metro; however, the bottom line was I needed a job, and it didn't matter if it were a day or a night job. Being in the broadcast industry (who refused to go back), I could get the closest work in … Continue reading My First Call Center Experience